Choo Choo Materials Inc in Rossville, GA Closed now

Reviews about Choo Choo Materials Inc

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  April 05, 2020, by Cari Rumsey
  The morning of Sunday, February 19, I was stepping out of the shower when our large, very heavy glass shower door slid out of the hinges. I grabbed the door by the handle and screamed for my husband, who was able to help me safely place the door on the floor without breaking it. My first thought was praise God that my two small children were in the other room. As a mother to two kids under age two (currently 19 months and 7 weeks) I have taken countless showers with an infant or toddler in the bathroom with me. I shudder to think of what would have happened if the shower door had fallen on one of them. We contacted the builder of our house the next day. He named Choo Choo Materials as the business that installed our glass shower door in 2010 when our home was built. We gave Choo Choo a call and within a couple of days someone came to our house to examine the shower for repair. We initially thought that the door had fallen from the hinges because the rubber piece inside the hinge was old. The employee returned in a few days with new rubber pieces and a repair cost quote of $150 to replace four small rubber pieces. This cost seemed steep, but we wanted the door repaired correctly for the safety of our children. When he attempted to hang the door he noticed that the cut out portion of the glass did not match up correctly with the hinges. At this time we were informed that in order to correctly repair our shower door we would need a new, very expensive piece of glass. The Choo Choo Materials employee who originally installed our shower door (we are unsure of who this is) either intentionally installed it incorrectly or failed to check that it was correctly and SAFELY installed. At this point my husband began communicating with Sam at Choo Choo. Because an error was obviously made, we asked that it be made right by them. For the past 4 weeks we have gone back and forth without a solution. It is very disappointing that this business is choosing not to make their error right and is asking us to pay more than $400 to fix a shower door that wasn't installed correctly in the first place. I would caution anyone using this business to make sure that their work is done correctly. Update: the morning after I originally posted this review here on Google and on the Choo Choo Materials Facebook page, Ken contacted my husband. He was upset that I had left an honest review and claimed that Sam had told my husband that they would replace and repair our shower door at no cost to us.This was not true. Why would I bother leaving a bad review for a company that was going to do something so helpful for us? Ken basically said good luck fixing your shower on your own. Within the hour he had deleted My Facebook review and deactivated the review option on his Facebook business page. He spoke about me in a very unprofessional manner and lied to my husband, then said he thought my husband wasn't being truthful. My husband made contact again after the weekend and asked if our situation could be resolved if I deleted my review. Ken refused to do business with us. We will be filing a complaint with the Better Business Bureau. I will not ever recommend this business to anyone and will caution anyone I know to stay away. First, they didn't do the work correctly. Second, they didn't handle our situation in a timely manner. Third, when I left an honest review we were treated very unprofessionally and basically called liars. Then they refused to fix their problem! If they want to treat customers like that they don't deserve anyone's business.